If enough people do this, we could make a real impact and turn the Discogs buying experience around for the better. Discogs is the world's foremost Database, Marketplace, and Community for music. The members running the website are also known for their hostility and lack of empathy towards users, with many reportedly being attacked for even the smallest of mistakes. Table of contents Verify Follow Share Complaints Reviews Contacts While Discogs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We need a simpler version of Discogs that isn't so finicky, fussy, exasperating, humiliating, cumbersome, and tedious. If you're unsatisfied with the response, we encourage you to follow up. Discogs is also not helping AT ALL. Now you need to set up Discogs shipping policies. Terrible site run by self righteous tossers who have basically fkd up the whole experience with their shipping policy. Hello, we're sorry to read about your frustrating experience in using Discogs. Thank you I didn't receive my order order number ******-***** username EarthZepTepi shipping. It is always the buyers responsibility to check over the sellers terms (on the sellers profile) before they place an order.Once you have your Discogs tracking number, you can use platforms such as Ship24 to track any of your orders. Companies can ask for reviews via automatic invitations. The cost of Discogs shipping is dependent on two factors. Some useful feedback and words from ~djmichaelangelo taken from his Discogs customer service problem that occurred on November 13th, 2017. These issues range from large gauges to filth and grime. We are sorry for the inconvenience. Discogs won't take any responsibility, there are no help or contact links for them and they lock the seller complaint process (and review) after 90 days so there's no way to do anything, including provide feedback. International Association of Better Business Bureaus. The situation came to a head recently, when the reviewer was suspended from the site for what they claim was no reason at all. If you have left accurate, non-abusive feedback on a seller, they cannot leave negative feedback in turn just to complain or abuse you. May 31, 2021. Hello, we're sorry to hear about the difficulties you had in setting up a new account on Discogs. . Many sellers on the site tend to take advantage of low-cost shipping options such as Media Mail, which often results in delayed or damaged packages. Yes sure there are some inflated prices here and there but thats record shopping. Despite contacting Discogs to voice my concerns and seek assistance, I found myself stuck in a frustrating and stressful situation. DO NOT USE THIS SITE. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Navigate to your Discogs sessions page and log in to your Account Dashboards: When you click Log in, you will have access to the security management options and the Setup button for Two-factor authentication: You will be prompted to use the Authenticator App on your phone to scan the QR code currently showing on the app. Start integrating with Ship24 Tracking API. You can use the search bar at the top of the Discogs Marketplace page to find what you would like to sell. Make sure you click Allow or Grant Permission if your browser asks for your location. As a dedicated user of Discogs over many years, I have come to appreciate the platform for its vast selection of music and reliable sellers. Discogs is a website that functions as a marketplace where people can find and purchase rare vinyl records from vendors all over the world. I ordered a rare, limited edition vinyl record from a seller in China for $40, which came with an additional shipping charge of $20. The transaction between the seller and myself is actually complete and went fine - the issue is 100% with Discogs. I'm concerned that I've exposed my credit card information to an illegitimate company. A negative rating for the seller followed. Even though I've authenticated my account, I still can't rate records or leave comments.. Hi there, thanks for your review! Another issue with Discogs is that many of the items listed for sale are outrageously overpriced and undergraded. You must be logged in to post. Try buy records,open account all day wait for I never received the confirmation code for the email, the support service answered my request about the problem, but this did not solve the problem, I received a confirmation of the news subscription, and even managed to change the password, but still I cant access the site. BBB Business Profiles are subject to change at any time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The issue you're describing sounds like one that we are actively aware of and working on.In the meantime, please stay in communication with our Community Support team. Cyclone82 over 11 years ago. Some sellers are charging exorbitant amounts for items that are damaged or in poor condition, making it impossible for buyers to know what they're getting for their money. I would like them to release the ***** in funds from the most recent transaction, and since their Partner Commissions on previous transactions were fraudulent amounts, I would like to have those amounts ($13.53) refunded as well, for a total of $40.50, issued to my PayPal account, **********************, Discogs is claiming I did not pay for an item that I purchased, and left a negative **** on my account due to this. Administrators and long-time members are quick to pounce on any mistakes, chastising and belittling those who don't get things right the first time. As with any online community, Discogs has seen its fair share of conflict, particularly last year when one user's antagonistic behavior sparked a rash of negative comments and retaliatory votes. I am hopeful for this outcome, but if I experience a few more bad transactions, I might have to swear off of Discogs entirely. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The only downside is (as others have mentioned) the shipping policy - its so complicated for sellers that I just offer a flat rate. Hello Martin, we're sorry to hear that you were locked out of your account. . Unfortunately, then, I've had to escalate it to the BBB. Onze See all 9 articles. eBay is timed, while Amazon requires you to create a "store" for $40/month. It sounds like you have already reached out to them, but we would advise you do so again: https://support.discogs.com/hc/requests/newIf you have never had an account on Discogs, there is no reason why you should be banned. Unfortunately, due to PayPal's 45-day window for filing a dispute, I was no longer able to escalate the issue with them. . It has been 5 days and Ive received no response from the seller on a shipping confirmation, update, or anything. After paying for a Donna Summer acetate that the seller didn't even have, I found myself wasting both time and money. Cloudflare Ray ID: 7e000feee8830e52 Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. . The action you just performed triggered the security solution. Instead, you must rely on reading documents or searching through countless posts on the forum. And not only I, but every ************ resident, needs refunded on every order they've placed. Offers no mediation between thieves like this seller called 'ribots' and the buyer. The rating was removed for flimsy reasons. Selling on Discogs is easy. Log In In fact, last Friday, I discovered that my account had been banned from the site, and that my IP address had been flagged. I will never buy via Discogs again. My call to action for other Discogs buyers is to hold sellers accountable. We also ensure all reviews are published without moderation. All it takes is to follow a few simple steps. Do not buy anything if the seller won't post with Tracking. Discogs.com has {1} locations, listed below. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. The business with the old Discogs number is called DraftingPortland.com and belongs to *******************************. Click here to get notifications about new complaints of Discogs. Entering all the necessary information for a new listing can take up to an hour on average. Take the risk of you want but bear in mind your cash may simply disappear. The order has not arrived 3 month later and the retailer has disappeared off the Discogs site. Discogs has a great database of music releases and aggregates inventory from shops across the world but they also have a rating system that isn't trustworthy - something they've been apologizing and assuring users that they're addressing because of the large number of scams. The seller then became increasingly aggressive, insisting that I pay the shipping cost for the return. Even the slightest mistake can result in a barrage of criticism and abuse from those in charge. 6 complaints closed in the last 12 months. When it comes to payment protection, we will do all we can to guide you in that matter, but ultimately it must be dealt with directly with your payment provider.If you do require further guidance on how to handle this situation, please do contact our support team, we're here to help - https://support.discogs.com/hc/requests/new. Discogs was notified , and promptly banned MY account, yet allowed the mad-man to continue his lies and abuseThe reason may well be because they EMPLOY him to HYPE statistics, he has 10,000 records in his wants list- which is just crazy- unless it is statistical/tactical ? If the seller merely responds with 'hello' it resets the whole process. Better hope PayPal or the CC company are on your side. Also please be aware that time zones may affect the perceived speed of response. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hi there, we're sorry to hear about the issues you ran into when attempting to purchase this item.Our support team are currently facing much higher levels of support requests than normal. Its a great place to find rare stuff and bargains. I am still waiting. Additionally, Discogs requires sellers to pay VAT in other countries such as Australia or Germany, which isn't the norm for most online marketplaces. Too many of these emails can result in a blacklisted situation by the "Contributor Improvement Program," which locks the seller out of doing any more editing or submitting until others "vote" on their submissions. No there isn't any way to bulk upload your custom spreadsheet to add discogs inventory. enva un correo electrnico a questo messaggio, invia un'email all'indirizzo No further way to get human support from discogs, was left on my own. Greetings everyone, I am Mircea Popa from Romania and I recently had a negative experience with Discogs and would like to share it with you all. They suggest that the support staff at Discogs are the worst they have ever encountered, and that the site bullies buyers by trying to tell them what to do with their money. No phone number, no human interaction, just 3 of THE SAME GENERIC REPLY SENT TO ME EVERY TIME. This review was posted by a verified customer. Find out how we combat fake reviews. Find answers to your buying, selling, and account questions, or contact us for more help. So I have an open order that clearly isn't full-filled and no way to do anything about it. The ongoing discussion desires to bring awareness to groups that promote the resolution of these incidents and develop course corrections for a more healthy and growing community on Discogs. Poor site behaviour will lead to account investigations, but due to strict privacy laws, we are never able to report on the outcome of those investigations.For more information on what is considered acceptable feedback, please review: https://support.discogs.com/hc/articles/360024701993, Information provided by various external sources. I find it suspicious that if indeed Discogs phone number has changed (which it clearly has) why does the old number still appear on recent invoices? I've used the marketplace once and all went well. Scalable and flexible pricing that grows with your business. I made them aware of this but they refuse to respond. We want to avoid that negative feedback is used as a way to coerce action from a seller, describe events other than the order experience or item condition, and that negative feedback is left before the seller has a chance to resolve the issue. You must be logged in to post. Get tracking data by API for all your shipments worldwide. I never received the albums and the seller just stopped responding to requests after assuring me the products would be forthcoming. Complete IOSS EU VAT solution for seamless shipping to the EU. Nous sommes dsols pour la gne occasionne. Some individuals have reported having their accounts rejected for seemingly no reason, with the response from the site's administrators being that their accounts are "associated" with someone who caused problems in the past. Instead of addressing the abuse they banned my account. Furthermore, requiring sellers to offer clear terms and a standardized template would go a long way towards preventing any misunderstandings or miscommunication. https://www.discogs.com/help/contributing.html, https://www.discogs.com/help/quick-start-guide.html, https://www.discogs.com/help/doc/mp-sellprocess, https://www.discogs.com/help?tag=marketplace. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Lamentamos As others have said, the site is rife with scammers. Thanks. If you wish to track your Discogs purchase, there are a few simple steps you can take. I received abusive emails from discogs members, one person threatened me and another demanded I contact them outside of discogs which I refused. Some of these users include Amsreddevil, Willow. You can email the site owner to let them know you were blocked. But there were multiple other listings with the English version of his name. When I tried to leave appropriate negative feedback to warn others, Discogs removed my comment from the seller's feedback forum. 3.7k 39.0k 2.3k Jayfive over 7 years ago dandylionrecords I am interested in selling here, & have a fairly large inventory. Finally, I'd love to see Discogs offer additional features such as the ability for sellers to initiate a bundle discount or the ability to counter offers. Note that complaint text that is displayed might not represent all complaints filed with BBB. This will alert the seller that a buyer is awaiting their response, and if they do not respond in another four days, their account will be automatically suspended. Are we the only state they're over-charging sales tax for? I placed Order #*******-6118 1 and a half months ago and still haven't received the vinyl! I have tried that but had no response. I placed an order with this retailer whos ent under the name ***_***. Privacy Policy. It was built by Kevin Lewandowski in 2000. Thanks to paypals and only thanks to paypals money back gaurentee i got my money back! Lamentamos pelo inconveniente. Please select the region that you would like to explore today. My first and last time using this abomination of a site! Copyright 2023 Ship24. They took my payment but the disc never arrived. verdade. It has left many visitors feeling as though they are being unfairly targeted, which is simply unacceptable. Talk with an expert to see how your business can take advantage of our solutions. Obviously I will never purchase anything from Discogs or any supplier who sells via their Website. Instead of sitting back idly, communities can band together and take a stand to resolve the conflicts that plague the Discogs community. The first step to selling on Discogs is registering, which is completely free. Thank you for your patience while we attend to our support requests in the order which we received them! One major issue with the Discogs platform is the feedback system. In effect you are paying TRIPLE TAX on a second hand item !A month ago an opinionated 'buyer' took offence at my opinion on a record and began a hate campaign of abuse, lies and stalking my comments/contributions . When an order is paid for, Discogs collects a s. How To Contact Discogs Community Support. How long does it usually take for them to respond? As a result, only 0% of 10 complaints are resolved. If you want tracking to be added, you need to tell this to the seller when you complete your order. I know that there are many other serious and trustworthy sites out there for music enthusiasts, and I urge you all to find an alternative to Discogs. The majority of orders I've received have had significant condition issues, despite being listed as Near Mint or Very Good Plus. Save Thread Notify Me of Replies Forum Search. Be extremely careful. On Tuesday May 23, 2023 I received a purchase order for a vinyl Record through the Discogs platform. To my surprise, there was no support or backing from Discogs when I needed it most. Discogs salary trends based on salaries posted anonymously by Discogs employees. Discogs is an excellent site- I both sell and buy music on there and have only had 1 bad experience in 17 years. Makes Ebay look good. The reviewer argues that they were simply trying to protect their money, and that they had every right to ask questions about their purchases. We detect that you are visiting from India. Nuff said. This is a frustrating situation, particularly for those who are legitimate and trustworthy people working within the industry. Obviously with customer service like that i aint gonna risk sending 256 via their dodgy platform.After my experience, and reading the experiences of so many other people, Im genuinely surprised discogs are still in business. Submit a complaint and get your issue resolved. While it can be frustrating to wait for your order to be shipped, we feel that the process we have in place offers a fair timeline to both buyers and sellers.Further, we have strict guidelines in place for what is deemed acceptable and inappropriate feedback. I ordered a chargeback on my credit card, however, I need to get to the bottom of this issue ASAP. The first one is whether or not your seller uses an automatic shipping policy. Just make sure that the copy you have is a match to the entry that is on the database. This process involves a lot of details that are required, and even the slightest error can result in frustrating pop-ups telling you what's wrong and how to correct it. They can help guide you through the process on what the next steps should be.https://support.discogs.com. Knoji Staff. message, contactez-nous l'adresse An online company named Discogs deals in selling used compact discs. The negative review concludes with a warning to potential buyers: "DO NOT EVER EVER EVER EVER buy on Discogs.Com as the second you have ANY issues they will turn their backs on you, take the sellers' side and threaten you to stay in line and not bother them or ask any questions." Responded back asking for more assistance and was informed my account was banned.. Never got past the account creation to violate the terms of service. I've also contributed many bits of info for their database. See details. Se continui a visualizzare When I reached back out to the seller, they insisted that I must pay the shipping cost, which I refused. I recently ordered vinyl albums from a seller with over 5000 reviews and an excellent rating (99.9%) but it was a scam. When we have identified poor seller practice, we can take action to ensure they are unable to commit such acts in the future. Absolute joke of a site. Discogs did not offer a resolve removed my feedback from seller and were posative but not interested in my complaints! After reading about how commonplace this is on Discogs, I will NEVER purchase from this website again I am considering taking this to small claims court. What is a Resident Seller? How can I track the sales tax I've collected? I strongly believe that Discogs should step up its regulations and set a threshold for what constitutes fair and honest shipping practices. Your IP: However, earlier this month I received an automatic email from Discogs informing me that I was suspended from submitting new LPs because my submissions had errors and I was placed on the Contributor Improvement Programs (CIP). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Discogs. 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